Refund policy

Returns & Refunds

We want you to feel confident when purchasing pearls and jewelry from CURATO. If your order is not right for you, please contact us within 14 days of delivery to request a return.

Return eligibility

Returned items must be unworn, unused, undamaged, and returned with all original packaging, certificates, tags, and accessories supplied with the order.

Because pearls are natural materials, small surface features, growth marks, variations in shape, color, and overtone may be part of the individual character of a pearl and are not automatically considered defects. We aim to describe these characteristics clearly on each product page.

Items that may not be returnable

Custom-made, resized, engraved, personalized, or specially sourced items may be non-returnable where permitted by applicable law. For pierced earrings, returns may be restricted after hygienic packaging has been opened where applicable law permits.

How to request a return

Please contact us through the Contact page with your order number and the reason for your return. We will provide return instructions before you send the item back. Please do not return an item without authorization.

Return shipping

Unless the item is incorrect, damaged in transit, or otherwise covered by mandatory consumer law, return shipping costs are the customer's responsibility. We recommend using a tracked and insured shipping service for valuable jewelry.

Refunds

Once the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs so we can arrange an appropriate solution.